WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We also accept PayPal and major credit and debit cards through PayPal.
CAN I USE PAYPAL WITHOUT A PAYPAL ACCOUNT?
Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
All sales are final (but trust us, you'll love it). We don't accept returns or exchanges.
Please inspect your order carefully when you receive it. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product. We will replace broken items when possible or offer a replacement on items damaged during shipping. Returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted.
In the event of damage during shipping, please contact at firstname.lastname@example.org within five (5) days of receiving your purchase.
HOW LONG DOES IT TAKE TO PROCESS ORDERS?
Orders are processed within 7 - 10 business days (Business days do NOT include weekends or federal, local or state holidays).
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE ?
All orders are shipped from our studio in San Diego, CA.
Due to Covid-19 shipping transit may take between 4 -10 business days after processing to arrive depending on location.
WHAT SHIPPING METHOD DO YOU USE?
We ship all orders using USPS First Class shipping, USPS Priority and UPS.
HOW MUCH IS SHIPPING?
We offer flat-rate shipping for $9.95. FREE shipping for orders $150 and over.
All orders that have been shipped to an incorrect address will require a new shipping label. Once the package returns to our studio, we will contact you to inquire about reshipping your order. If you want your order reshipped, we will send an invoice for the cost of shipping. If we are unable to receive a response from you in 3 business days, we will issue a refund to the original payment method, less the original amount you paid for shipping. For items that are final sale, you will receive store credit.
If you submit a request for our team to update a shipping address after you've placed an order, we cannot guarantee your shipping address will be updated before your order ships.
If your package has already left our facility, please see if USPS (for US-Customers) can intercept your package before returning the package back to our facility. You can read more about it here: https://www.usps.com/manage/package-intercept.htm
Items that are final sale or discontinued are not eligible for refund to your original payment method. Store credit will be issued and is valid for the term of 1 year.
Gavin Luxe is not responsible for packages and/or additional fees that are associated with shipment to an incorrect address.
CAN I SEND MY ORDER AS A GIFT?
Yes, absolutely. Simply enter your gift recipients address in the ship to field during check out. You can also enter a gift message to be added in the notes field during check out.
DO YOU SHIP INTERNATIONALLY?
Currently, we do not offer international shipping.
WILL I RECEIVE TRACKING INFORMATION?
Yes, once your order has shipped, you will receive tracking information. If you haven’t received the information please contact us at email@example.com someone from our team will send it over promptly.
TRAVEL CANDLE SUBSCRIPTION
WHAT’S IN THE TRAVEL SUBSCRIPTION BOX?
Every month you will receive 1 travel candle, 1 box of Gavin Luxe matches and occasionally other special treats just for our subscribers.
WHEN WILL MY BOX SHIP?
Travel Subscription Boxes will ship from our studio between the 1st and 5th of each month.
HOW MUCH IS SHIPPING?
Shipping is a reduced rate of $6.95 with the U.S.
HOW DOES BILLING WORK?
You will be billed every month on the 15th. You can cancel your subscription at any time.
HOW DO I CANCEL MY SUBSCRIPTION?
You can cancel your subscription within your account at any time. For refunds, you must request one before your box has shipped. Cancellation must be received before midnight on the 30th of the month prior if you want to receive a refund. Unfortunately, we are unable to provide refunds for shipped boxes.