Customer Care

We accept most major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We also accept PayPal and major credit and debit cards through PayPal. AfterPay, Klarna and Sezzle

Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

All Sales Are Final (But Trust, You’ll Love It)

Here’s the deal: all sales are final—no returns or exchanges. We know you’re going to love what you ordered because we don’t do anything less than fabulous.

Every product gets the VIP treatment before it leaves our studio, so it’s looking and feeling its best when it arrives at your door. But hey, life happens. If your order gets a little banged up during shipping, we’ll make it right. Just hit us up at hello@gavinluxe.com within 5 days of receiving your package, and we’ll replace the damaged items or send a replacement if we can.

Returns, refunds, or replacements for reasons other than shipping damage?
Sorry, babe—that’s a no. But trust us, once you light that candle or spritz that perfume, you’ll know it was worth every penny.

Thanks for understanding and keeping the vibes going. You’re the real MVP!

All of our orders are lovingly handcrafted and shipped from our studio in sunny San Diego, CA.

Typically, orders are processed and shipped within 7-10 business days.

During high-volume periods like big sales or special drops (because y’all show out—thank you for that!), processing times may take a little longer. Trust us, it’s worth the wait—perfection takes time, and we’re all about giving you the best.Once shipped, orders are in the hands of our carrier partners.

Shipping transit may take 4-10 business days depending on your location.

We appreciate your patience and understanding—good things (and great vibes) are on the way!

All orders are shipped from our studio in San Diego, Shipping transit may take 4-10 business days depending on your location.

We ship using UPS and USPS .

We currently charge a flat rate of $9. FREE shipping for orders $75 and over.

We ship all orders using USPS Ground , USPS Priority and UPS.

Please double-check your shipping address before placing an order, as Gavin Luxe cannot guarantee updates to your address after your order has been placed. If your package has already left our facility, we recommend using USPS Package Intercept (for U.S. customers) to redirect your shipment. Learn more here: USPS Package Intercept.

If your order is shipped to an incorrect address and is returned to our studio, we will contact you to arrange reshipping. A new shipping label will be required, and we will send you an invoice for the cost of reshipping.

• If we don’t hear back from you within 3 business days, a refund will be issued to your original payment method, minus the original shipping costs.

• For final sale or discontinued items, store credit will be issued instead of a refund. Store credit is valid for one year from the issue date.

Please note that Gavin Luxe is not responsible for packages shipped to incorrect addresses or any fees associated with their return or reshipment.

Thank you for your understanding—we appreciate your attention to these details to ensure a smooth delivery experience!

Currently, we do not offer international shipping.

Yes, absolutely.

Simply enter your gift recipients address in the ship to field during check out. You can also enter a gift message to be added in the notes field during check out.